Privacy Policy — bdt10

Welcome to bdt10, Bangladesh's trusted online casino and sports betting platform. This Privacy Policy ("Policy") describes how bdt10 ("we", "us", or "our") collects, uses, discloses and protects information about you when you access or use the bdt10 website, mobile interface, games and any related services (collectively, the "Platform"). By using the Platform, you acknowledge that you have read, understood, and agree to the practices described in this Policy.

This Policy applies to all users of the Platform, including registered members, guests browsing the site, and any person who contacts us via our support channels. We encourage you to read this document in full. If you have any questions, our support team is available 24 hours a day, 7 days a week, in English and Bangla.

Account Registration Data

When you create an account on bdt10, we collect the following information to verify your identity, comply with age-restriction requirements, and process your transactions:

• Full name and date of birth (to verify you are 21 years of age or older)
• Email address and mobile phone number
• Residential address, including city and division (e.g. Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh)
• Government-issued identification documents when required for KYC verification

Financial and Transaction Data

To facilitate deposits and withdrawals via methods widely used in Bangladesh, we collect the following financial data:

• Payment method identifiers (e.g. mobile wallet numbers for bKash, Nagad, Rocket and Upay)
• Transaction amounts and timestamps in Bangladeshi Taka (৳)
• Partial card details where Visa or Mastercard is used (we do not store full card numbers)

Technical and Usage Data

We automatically collect certain technical information when you browse or play on the bdt10 Platform. This includes your IP address, device type, operating system, browser version, session duration, pages visited, and gameplay logs. This data helps us identify and resolve technical issues, prevent fraud, and improve the overall user experience for players across Bangladesh.

• To create, verify and manage your bdt10 account, including enforcing our 21+ age restriction policy
• To process deposits and withdrawals securely via bKash, Nagad, Rocket, Upay, Visa and Mastercard
• To deliver customer support in English and Bangla, 24 hours a day, 7 days a week
• To detect, investigate and prevent fraudulent activity, money laundering and other unlawful conduct
• To personalise your gaming experience, including recommending games such as Aviator, cricket betting and slots based on your activity
• To send you promotional communications about bonuses, new games and special events — only where you have consented to receive such communications

bdt10 may share your personal data with trusted third-party service providers who assist us in operating the Platform, provided those parties agree to maintain confidentiality and use the data solely for the services they provide to us. Examples include:

• Payment processors and mobile financial service operators (bKash, Nagad, Rocket, Upay) for transaction facilitation
• Game content providers and technology partners (such as Pragmatic Play, Evolution Gaming, Spribe and Ezugi) for game delivery and fair-play certification
• Fraud prevention and identity verification services as required to uphold security standards

We may also disclose your information where required by applicable law, regulation or a valid legal process. In all such cases, we will disclose only the minimum information necessary to comply with the obligation.

All financial transactions on bdt10 — including deposits and withdrawals in Bangladeshi Taka (৳) via bKash, Nagad, Rocket, Upay, Visa and Mastercard — are processed through secure, encrypted payment gateways. We do not store your full card numbers, CVV codes, or mobile banking PINs on our servers at any time.

Transaction records are retained in our secure systems for a period required to support accounting, dispute resolution, and compliance with relevant regulations. Access to financial records is strictly limited to authorised personnel only.

We use the following categories of cookies on the bdt10 Platform:

• Essential cookies — required for core site functions such as maintaining your login session and processing payments securely; these cannot be disabled
• Performance cookies — collect anonymised data about how visitors use the Platform so we can identify areas for improvement
• Preference cookies — remember your settings such as language preference and display options to personalise your return visits

You can manage or delete non-essential cookies at any time through your device's browser settings. Please note that disabling certain cookies may affect some features of the Platform. For full details on how to manage cookies, consult your browser's help documentation.

bdt10 implements a comprehensive range of technical and organisational security measures to protect your personal data from unauthorised access, alteration, disclosure or destruction. These measures include SSL/TLS encryption for all data in transit, secure server infrastructure with access controls, regular security assessments, and strict internal data access policies that limit visibility of personal data to only those staff members who require it to carry out their duties.

While we take every reasonable precaution to safeguard your information, no online platform can guarantee absolute security. We strongly advise you to choose a strong, unique password for your bdt10 account, to enable any available two-factor authentication, and to contact our support team immediately if you suspect any unauthorised access to your account.

We retain your personal data for as long as your account remains active and for a reasonable period thereafter, or as long as is necessary to fulfil the purposes described in this Policy, including our obligations to maintain transaction records and comply with applicable regulations.

If you request deletion of your account, we will delete or anonymise your personal data within a reasonable time, except where we are required to retain certain records by law or to resolve ongoing disputes. When we no longer need your data, we securely destroy it in accordance with our internal data disposal procedures.

• Right of access — youmay request a copy of all personal data we hold about you
• Right of rectification — you may ask us to correct any inaccurate or incomplete information we hold about you
• Right of erasure — you may request that we delete your personal data, subject to any legal retention obligations
• Right to object — you may object to our processing of your data for direct marketing purposes at any time
• Right to withdraw consent — where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing

To exercise any of these rights, please contact our support team at [email protected]. We will respond to all valid requests within a reasonable timeframe. We may need to verify your identity before processing certain requests to protect the security of your account.

bdt10 is strictly an adult platform. Our services are intended exclusively for individuals who are 21 years of age or older. We do not knowingly collect personal data from any person under the age of 21. If you are a parent or guardian and believe that a minor has registered on the bdt10 Platform without your consent, please contact us immediately at [email protected] and we will take prompt action to delete the account and associated data.

We reserve the right to suspend or permanently close any account where we have reasonable grounds to believe the account holder does not meet our minimum age requirement of 21 years. Any funds held in such accounts will be handled in accordance with our Terms and Conditions.

bdt10 reserves the right to update or amend this Privacy Policy at any time. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify registered users via email or a prominent on-site notice. Your continued use of the Platform following the posting of any changes constitutes your acceptance of the revised Policy.

We encourage you to review this Policy periodically to remain informed about how we protect your information. If you disagree with any changes to this Policy, you should discontinue your use of the Platform and may request deletion of your account by contacting our support team.

If you have any questions, concerns or requests relating to this Privacy Policy or the way bdt10 handles your personal data, please do not hesitate to get in touch with our dedicated support team. We are available around the clock, every day of the week, in both English and Bangla.

You can reach us at [email protected]. Our team typically responds within 24 hours. For urgent account or payment matters, please mention "URGENT" in your message subject so we can prioritise your request accordingly.